Refund Policy
Order Cancellation
There are no returns or refunds for a change of mind. But if you would like to cancel your order you must notify us within 1 business day of placing your order.
Contact us at angeleeandcompany@gmail.com for more information.
Note: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refund Payment
Any refunds will be processed via the original form of payment.
Contact our customer service team who will organize and guide you through the refund process for your order. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If you received an item you didn't order
We always strive to make sure our processes are as fast and accurate as possible but if you have received an item different from the one you ordered, please contact our customer service team to resolve the problem as swiftly as possible.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- You received the Goods in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Any returns found to have been opened, used or damaged will not be eligible for refund or exchange.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Item Damaged/ Missing Items
At Angelee & Co., we always want to ensure your experience with us is perfect from the second you place your order until after the order has arrived at your doorstep and you have begun on your natural skincare journey. Unfortunately, there may be rare instances where the item arrives damaged or not as ordered.
This can include:
- Items damaged
- Forgotten items
- Other instances that are assessed by Angelee & Co. on a case by case basis.
If you have received an item that is damaged which includes but is not limited to broken items and forgotten items please contact our customer service team here and they will guide you through the process of either organizing a refund or reseeding replacements.
When contacting our team in regards to a damaged item or forgotten item please include:
- Name that is listed on the order
- Order number
- Proof of purchase
- Photo or evidence proving that the items are damaged or missing
If it is determined by our customer service team that there is indeed a major issue with the products you have purchased you will be entitled to one of the following remedies:
- A full refund of the purchase price paid for the item to be refunded to the original payment method.
- A complete replacement of the order (If the entire order is deemed damaged)
- A replacement of the missing or damaged items
If a replacement of the product or part is chosen all postage to deliver the item will be covered by Angelee & Co.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. Please contact our customer service team here and they will provide you with a return mailing address.
We cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us by email: angeleeandcompany@gmail.com